COMMUNICATION SKILLS IN AN ORGANIZATIONAL SETTING WITH EMPHASIS ON REPORT WRITING, BRIEFING AND RECORDING OF MINUTES OF MEETINGS

Ewulo Maria Olanrewaju

Institutional Seminar

Ogun State Institute of Technology, Igbesa, Ogun State

Abstract

The crucial need to upgrade professional ethics in various businesses; organizations and institutions call for effective communication skills in the daily operations of the employees and the management. To address the situation, this paper has delved into the following concepts of organizational communication, which are: types, purpose and factors that influence communications; the communication skills of listening, speaking, reading, writing and their application in an organizational setting; report writing, types, characteristics of a good report and report format, briefing, and recording minutes of a meeting. The overriding conclusion is that the acquisition of communication and interpersonal skills make for better services and greater productivity.