Table of Contents

The Impact of Workplace Politics on Organization Development:

A Theoretical Perspective

Omowunmi Joshua Olusegun    1-14                                                                                  

The Relationship between Management Style and Staff Performance:

A Case Study of Federal Polytechnic Bali Library, Taraba State

Kefas Gilbert    15-42                                                                                                 

The Impact of Pricing Strategy on Customer Loyalty in a Production

Companies (A Case Study of Hi-Malt and 7up Bottling Company,

Kaduna)

Abdullahi Ndagi Yakubu; Salihu Shehu & Nwokenkwo Ben Olubunmi           43-56

Information and Communication Technology (ICT) in Libraries: A New

Dimension in Librarianship

Madalla Ajemasu; Yusuf Mohammed Inuwa; Yusuf Saad

& Abdullshi Adamu Jumba                  57-71                                                             

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) IN LIBRARIES: A NEW DIMENSION IN LIBRARIANSHIP

¹Madalla Ajemasu; ²Yusuf Mohammed Inuwa; ³Yusuf Saad & ⁴Abdullshi Adamu Jumba

¹Muhammadu Wabi Library, Federal Polytechnic Bauchi

^{2 & 3}Abubakar Tatari Ali Polytechnic, Bauchi

⁴Bauchi State Library Board

Email: madallajemasu@gmail.com; Yunuwa80@gmail.com yusufsaadazare@yahoo.com; abdullahiadamujumba@yahoo.com

ABSTRACT

Library is a knowledge store that is indispensable to the success of any functional education. Education without the services of a library is half-baked and can only produce narrow minded individuals who would not be productive to their communities. The literatures on library and information science indicates that Libraries started off as store houses, where books were more preserved than utilized and librarians acted like custodians and their interaction with users were minimal. Later on there was a shift in all components of library system, especially the users, the services and the staff as a result of information communication technology. Effectiveness of library services now largely depends upon the Information and Communication Technology (ICT).The advent of digital computer, telecommunication and audiovisual technologies has opened up new ways of collecting, organizing and disseminating scientific and technical information. Therefore, in a bit to justify that ICTs plays a central and critical role in library operation, this paper attempts to give reasons for libraries using ICTs, highlight the impacts of ICT on librarianship as well as identify the modern technologies used in the libraries. Problems inhibiting the deployment of ICT infrastructure and facilities in Nigerian libraries and the way forward were identified and discussed.

Keywords: Information Communication Technology (ICT); Libraries; Librarianship

THE IMPACT OF PRICING STRATEGY ON CUSTOMER LOYALTY IN A PRODUCTION COMPANIES (A CASE STUDY OF HI-MALT AND 7UP BOTTLING COMPANY, KADUNA)

Abdullahi Ndagi Yakubu; Salihu Shehu & Nwokenkwo Ben Olubunmi

Department of Marketing

The Federal Polytechnic, Bida, Niger State

Emailo: ndyakubu1976@yahoo.com; Shehumunir2005@yahoo.com & bunminwokenkwo@gmail.com  

ABSTRACT

One of the most crucial decision management must make in business is establishing a selling price for its product, but this is quiet unfortunately that many firms are still not paying attention to price of their products causing a lots of firms to loose customers to competitors. This study sought to find out the pricing strategies adopted by companies and its impact on customer’s loyalty. This study used the descriptive survey design, the use of this design facilitated an in depth analysis of the role of pricing strategies on customer loyalty. The population of this study was the hi-malt and 7up and coca cola bottling company with a population of over 1000 and sample size of 100 in Kaduna metropolis. The collected data was sorted edited and coded before the analysis, using non parametric, percentage pie chart and chi square to test the Hypotheses, the finding confirmed that, price has impact on the customer loyalty. The researcher recommended that company should endeavor to compare price of products with that of competitors before setting price compare prices.

Keywords: Pricing Strategy, Customer and Customer Loyalty

THE RELATIONSHIP BETWEEN MANAGEMENT STYLE AND STAFF PERFORMANCE: A CASE STUDY OF FEDERAL POLYTECHNIC BALI LIBRARY, TARABA STATE

Kefas Gilbert

Library Department

Federal Polytechnic Bali, Taraba State, Nigeria

Email: kefasgilbert@gmail.com

ABSTRACTS

The aim of this research is to investigate the relationship between management style and staff performance in Federal Polytechnic Bali Library (FPBL) Taraba state-Nigeria. Four objectives of the study were raised to investigate the relationship between management style and staff performance in FPBL .To investigates the management style of library manager in federal polytechnic Bali library. To investigate the existing relationship between the manager and the staff of federal polytechnic Bali library, To examine the style employ in the effective channels of communication and the relationship between manager and the staff of FPBL and to investigate the motivational style use to encourage staff performance of FPBL. This study will be useful to libraries in carrying out managerial activities. It will be helpful to librarians of similar organisations such as information centres. It will equally be useful to improve the relationship between the super-ordinate and subordinate in the FPBL. This study has been conducted to help researchers in the area of management on personnel performance. This study is expected to provide additional literature on FPBL for future researchers. Using a survey design and random sampling method, with a well-structured questionnaire, to the library staff was used to investigate the relationship between management style and staff performance. The conceptual framework used was the content theory of motivation-hygiene theory by Fredrick Herzberg (1959). Despite this theory now been of some age, it remains relevant for use in this current study. Data were collected from 100 respondents comprising of all staff of FPBL that constituted sample for the study. The study reveals that the Staff of the FPBL was not satisfied with the motivational style for staff in the library, nor the management style employed in the library, and generally the staffs of the FPBL was not happy with the style employed in channels of effective communication in the library. It was recommended that the library management of FPBL should encourage staff by offering positive incentives; the management of FPBL should consider the employment of appropriate management style to encourage staff performance is fundamental. The management of FPBL should employ various motivational styles which can encourage staff to improve their performance.

Keynotes:

THE IMPACT OF WORKPLACE POLITICS ON ORGANIZATION DEVELOPMENT: A THEORETICAL PERSPECTIVE

Omowunmi Joshua Olusegun

Department of Public Administration

Federal Polytechnic, Ilaro, Ogun State, Nigeria

Email: omowunmijoshua7@gmail.com

ABSTRACT

Organization emphasizes corporate unity in which all employees work with consistent strategies cascaded down through the various levels and processes. The study examined the effect of politics on workplace relationship vis-à-vis effective and efficient service delivery in various organizations. It is imperative for strategic positions to be occupied and decisions to be made that will drive the affairs of an administrative system amidst interpersonal relationship, lobbying and interference of different phases. The internet, theses, journals, archival materials and the vast expanse of literature assisted in no small measure in sourcing for relevant information to distil the subject matter of this paper. The author found evidences of pervasive tendencies for fleece behaviours among administrative officials despite standard rules and regulations guiding all activities. The paper concluded among others that politics influenced strategic and tactical decisions as well as organization development

Keynotes: Organization, Politics, Workplace, Development, Employe, Strategic