A STUDY OF THE EFFECTIVENESS OF MANAGING CHANGE AT A HIGHER EDUCATION INSTITUTION: A CASE STUDY APPROACH
Tony Ikechukwu Nwanji1, Kerry E. Howell2, & Adebayo Olufemi Oladipo3
1&3Department of Accounting and Finance, Landmark University, Nigeria,
2Plymouth Business School, Faculty of Business, Plymouth University, UK
Email: nwanji.tony@lmu.edu.ng, kerry.e.howell@plymouth.ac.uk,
ABSTRACT
This study was an investigation of the effect of managing change at a higher education institution. The rationale behind the study was based on the management board of Nkosa University proposed the introduction of computerized systems of recording students’ attendance record. A review of current thinking on change management in educational institutions enables the researcher to developed research questions for the study. Data were collected through survey questionnaires and document analysis. The data were analysed using case study approach resulting in the major conclusions that although many of the teaching staff agreed with management that the current system of recording students’ attendance does not meet the needs of the college, however, there was disagreement on who will manage the system. The findings of the study suggested that management will need to communicate more efficiently with the teaching staff on the benefit of the new system and may need to introduce a reward system regarding the administration of the system. The study also show that for the change to be successfully implemented, management will need the support of those involved in this study – the teaching and non-teaching staff of Nkosa University to provide its students with a better learning environment to study.
Keywords: Management, Change, Leadership, Institutional Change, Computerized System, Stakeholders, Higher Education, Origination, Evaluation, Academic Faculty